Re: Forum showing on local system but not on live site

Posted by GregChapman on Jul 04, 2024; 11:24am
URL: https://support.nabble.com/Forum-showing-on-local-system-but-not-on-live-site-tp7613758p7613799.html

ajac63 wrote

So, just to make sure, I have to do the following steps to see my forum embedded with SSL/https enabled:

Remove that part of the customisation code that specifies a width of 1470px.

That is bit isn't part of the process, just a Nabble feature that I don't think is relevant for an embedded forum.

You don't mention it, but I assume you have already done the bit to change your domain name within Nabble. Here's what one of my forums shows:


Then you do the Zone Editors bit...

Go to the Zone Editor in cPanel and create a CNAME record for a sub-domain.  In the form provided I should enter forumname.talk-it.net in the 'Name' field and s1.nabble in the 'CNAME' field.

Here's what I have under the Zone Editor in cPanel for one of my forums:

I then wait for a confirmation email from Nabble.  I then post to Nabble and ask for SSL to be enabled and I should provide both the Nabble URL and the sub-domain URL.

It's along time since I've done it, but my understanding is that those steps still stand and that Nabble will send an email with a link that will revert the change made.

I then wait again until Nabble responds saying SSL is enabled on my forum.  I then tell my hosting provider to deliver requests for my main site with the https protocol.

In my notes this is where I say go to the Lets Encrypt" part of the cPanel interface. It's the first time I've looked at this area in ages and cPanel has been updated at my host and it looks nothing like what I recall!

There is now a "Security" section and within that a SSL/TLS heading. Towards the bottom of the screen there's a section that says:

===============================
Install and Manage SSL for your site (HTTPS)

Manage SSL sites.
===============================

This all looks very different to the last time I tried this and I'm not sure what you'll see on this screen as a first timer. Hopefully, you see your domain (and variations including your forum's sub-domain) already listed with an "Install" link in the Actions column.

I see my full collection of domains each with these four links in the Actions column:

Uninstall
Update Certificate
Certificate Details
Use Certificate for New Site

If you can't see an "Install" link, or work out how to get a certificate installed, it will be time to contact your host's Support service.

Once it is installed and working you should also edit the embedding code. After Nabble had enabled SSL my SeaHawk site the code changed to take this form:



Sorry all is not as I had expected, but hopefully, there are enough clues here to get you fully up and running.