Re: HELP!!! Can't Access Forum

Posted by GregChapman on
URL: https://support.nabble.com/HELP-Can-t-Access-Forum-tp7600499p7600508.html

Hi lisaA,

Right! Let's go back to the beginning and start again and see what I had to work with.

But before we do that I should clarify that I am not a professional. I am, as my signature points out, like you, just a user of Nabble trying to help out another user. You should not, therefore, expect a professional response from me, and while you might hope for a polite response, you should not expect one. I'm only a nerdy volunteer, one whose friends who understand these things tell him is on the autistic spectrum, probably suffering from Asperger's Syndrome. One symptom is that it is absolutely impossible to offend me. I do not understand the concept, but similarly I have no understanding or comprehension of how anything I can can offend anyone else.

You wrote:

lisaA wrote

I have had a Nabble forum for many years.   Suddenly, it has stopped appearing on my website and I can no longer login to my account.  I had to register under a new name to be able to post this message.  My website is www.watchophilia.com.  On my Home page, where I display recent message, this text appears:

There was a problem contacting your RSS feed server.https://watchophilia-forums.32196.x6.nabble.com/Watchophilia-Forums-ft947.xml

Let's break this down.

I have had a Nabble forum for many years.

That establishes you are used to the software and should know how to control its behaviour.

Suddenly, it has stopped appearing on my website

That indicates that either you, your website host  or Nabble may have changed something. I am running a number of Nabble forums on a range of their servers including the x6 server. Nothings changed for me, so I suspect nothing has changed for you. You don't indicate that you have done anything to change the  settings on your forum. So the most likely possibility is that you main site host has.

and I can no longer login to my account.  I had to register under a new name to be able to post this message.

Now I have a problem with your terminology. One doesn't have "an account" at Nabble. You either are an Administrator on a forum hosted at Nabble or you are a user of one. If this is the first time you have posted on this forum, then you would have had to register here. Obviously, with 8,326 users it is quite possible that someone will have already registered using your preferred username and you would have to choose another one.

I felt I needed to check your understanding of this fundamental. I asked "Is it possible you used a different email address or password the last time you posted here and you have forgotten them? If this is your first time on Nabble Support then you must expect to register", but your response suggested that you were not aware that Nabble Support is indeed "a Nabble hosted forum that I visited" that it is different to yours and that you are simply a visitor on it.

From your further comment "Have you looked my site, using the forum link to see that it now leads nowhere?", it was clear from that response that you didn't understand what I had said in item 2 of my original reply. I did not need to visit your site as when you wrote this...

My website is www.watchophilia.com.  On my Home page, where I display recent message, this text appears:

There was a problem contacting your RSS feed server.https://watchophilia-forums.32196.x6.nabble.com/Watchophilia-Forums-ft947.xml

...the fact that references to your Nabble forum included https:// was sufficient to know that your forum would not display.

As I have said, I felt I had given succinct and helpful responses. However, I do regret using the phrase "pitched ... at the wrong level" as that does have connotations of hierarchy, which it appear you found offensive. Perhaps I should have referred to "a different planet" to indicate simply that your starting point is not the same as mine.

Although I made reference to mobile devices, you do have to be aware that a "mobile device" is a somewhat arbitrary term as it very much depends on the browser used and what user settings and options are in use. My reference to this page:
http://m.watchophilia.com/have-a-discussion/
that your site delivers to browsers that claim to be operating on a mobile platform should have made clear what I was referring. You can visit it on a desktop computer if you wish to simulate how a browser renders the page when it claims to be on a mobile device.

Hoping, as ever, to be helpful. If there's anything you don't understand, please ask for clarifications.