Re: Please can anyone help

Posted by GregChapman on Aug 21, 2015; 8:54pm
URL: https://support.nabble.com/Please-can-anyone-help-tp7595773p7595774.html

Hi,

wildlife-geek wrote

I dont know how long I will be able to post on here so hope I can get help soon,

Providing you use the login details you created on the "Nabble Support" site, you will be able to post messages to Nabble Support, i.e. here, indefinitely.

I signed up to this site an hour or so ago and was having difficulty in setting up my website

Before we go any further let's check that I understand your terminology right...

In your sentence, I take it "this site" means the Nabble Support site and "my website" means a forum that you have created using Nabble's service.

so managed to eventually get to this forum

What do you mean by "this forum"? From the context I am not sure if you mean the Nabble Support site or "my website".

but when l tried to post for help l was asked to login, l entered my details in the login boxes and got the message incorrect details?,

I suspect that you may not have realised that your "my website" has no relation to "this forum" if "this forum" means Nabble Support. Each will need a separate registration and separate login details - though you can choose to have them the same, which from the sound of it is what you have done..

 so l opened my account settings by clicking on my username at the top right corner and changed the password thinking l may have entered it wrong in the start but this made no difference.

Now I am not clear whether this action took place on the Nabble Support forum (i.e. "this site") or "my website".

So in desperation l opened up the email sent to me by Nabble when l joined

Joined what? Joined "Nabble Support" or joined (i.e. created) "my website"?

 and again clicked on the activation link but still couldn't log in, as a last resort l tried signing up again using the exact details used before and strangely it allowed this and signed me in??

Nabble (as with any other site I know) does not allow identical registration details on a single site, so this suggests that one of your original registrations was not made accurately.

However, I am unclear whether you are now referring to Nabble Support or "my website"?

 I'm now worried it may happen again please can anyone help urgently in case l get locked out again

Providing you understand that you are now signed up to two forums, Nabble Support and "my website" and that each requires its own login - and it sounds as if, although you started with two identical registration details, you may now have changed the password on one of them, then everything will be fine.

In any future queries, posted here, it will probably help if you quote the URL of the forum you are concerned about. Do take care to distinguish the registrations details for each, especially if one now has a different password to the other.