Re: Automatic Out of Office Notices create issues

Posted by Coleen_Astalos on Apr 06, 2014; 5:22pm
URL: https://support.nabble.com/Automatic-Out-of-Office-Notices-create-issues-tp7589455p7589988.html

I'm requesting this again as this morning I had another situation where a member set up an automatic responder and didn't request to be put on nomail.   So, one post at 5am this morning, generated 138 auto responder replies before one of our moderators was awake, saw it and removed the subscription for the member to stop the infinite loop.

I had a bunch of unhappy members wake up to hundreds of duplicate "out of office" reply notes.

Please, pretty please take a look at adding the necessary mailing list headers to Nabble so autoresponders know not to send automatic replies to the list.

Thanks,
Coleen

Coleen_Astalos wrote

My forum is set up to send a reply to an email back to the forum (and the original sender gets a copy of that email - which is a mod from normal Nabble).

If a user sets up an Out of Office Automatic responder, it creates havoc with the list (because the reply goes back to the list - which then sends the out of office message to the list, which then sends another one... and continues indefinitely).

I've done some research and the problem seems to be that Nabble doesn't set the header precedence tag in the email to indicate the email is from a mailing list:
precedence: bulk
(Source: http://stackoverflow.com/questions/6378773/correct-email-headers-for-delivering-mailing-list-mail)

Setting this would allow autoresponders to recognize the message came from a mailing list and not send out the Out of Office automatic reply.

Can this be added?  

By the way, it looks like there are a number of headers that should be set for mailing lists that are not being set - which is probably why Nabble emails typically end up in the SPAM.   Is it possible to see what the set_headers_for macro includes?

Thanks,
Coleen