Re: Basic User Manual for Nabble

Posted by Mintrax on Feb 28, 2014; 10:54am
URL: https://support.nabble.com/Basic-User-Manual-for-Nabble-tp7589558p7589597.html

Thanks for the reply Pedro.

But what you are saying is a total cop out.

As an example, today I needed to find out how to open a link in a separate window. So I did a search in your so called Manual. The most recent instruction I could find came from 2011 and the navigation required as explained in the post was totally out of date with the current product.

I mean c'mon you've got to be kidding.

A user's forum is NOT a users manual.
How many software products have a Users Forum AND a manual.  Plenty.
How many software products have a Manual and no Forum. Plenty.
How many have a Forum and no Manual. Very few.

In fact I'd appreciate a few examples of software products that have the same setup of no manual, just a forum.

If you were not charging for your product,  I would be a little more sympathetic.  But still I can't think of many free software products that don't have a manual either.

From a business point of view, if there was a Basic Users Manual i'm sure you would get a far greater uptake of clients.. Without one it's all too hard for the average/non pc type user.

How about taking a week off upgrading and get the Manual done, yes I know it's no fun and tedious...but surely after all these years the product deserves it.

It's terrific.

PS  This all came about because I just did a web site for a client and included a Nabble forum in it. I told them they needed to have an Administrator who knew how to look after it. They said OK can you point us to the Instructions/Operation Manual, I said there isn't any, just a forum.  Understandably, they were not happy.