Re: Basic User Manual for Nabble

Posted by Mintrax on Feb 26, 2014; 10:53am
URL: https://support.nabble.com/Basic-User-Manual-for-Nabble-tp7589558p7589562.html

Hi Greg,

Thanks for the reply.

The basics of the Forum's, Blog's etc hasn't really changed for years. Edit post, move post etc.  So I certainly don't agree on that point.

It's seems the Nabble team  expect someone to dig around the Support forum to get answers to every basic questions for a non-techy user.  As for the Help pages there is absolutely nothing there relating the basic stuff.

They may be a small team and I do love their product, but all the same I pay for Support (when I can't get the answer from Free Support ) and I pay to remove ads from the Forums, Blogs etc.

This is a professional organisation that charges for it's services, and charges clients for adverts. It's certainly not too much to expect a User Manual.  

What percentage of Software products do you have that don't have a Help/User Manual?  Very few, I would suggest.

The problem really stems from the really bad idea of paying for Premium Support. There is absolutely no incentive to produce the Manual.  

Regards

Michael