My situation is this: My site is a paid membership site and we also give a free 2-week trial. This is a site for artistic/creative people - so most are very inept with computers.
When I have someone sign up for the trial (or sign up for a certain length subscription) I add them to my password protected site. [I'm still debating whether I will create a registration for them in Nabble (with the same password as the site) or whether I'll leave it to them to create a registration IF they want to post (90% of my members never post - just view)] I have my Nabble set up so that anyone can view the discussions (Nabble is embedded within my password protected site - so they'll only be able to view if they have access to my site). But they have to be in the "Members" group to post. I could changed viewing to "registered" or "members", but then they HAVE to register/login first before seeing anything. I'd rather the trial people at least be able to see the discussions as that may help them decide if they want to sign up or not.
I currently have over 1000 members. Each month I have 20-30 members leave, 50-100 trial members of which 20-30 end up joining. Plus, I always have a handful of paid members whose recurring payment doesn't go thru and they don't correct it - removing them causes them to take the necessary action to pay again (then I have to re-add them).
When their trial ends (or their subscription expires), I need to remove them from the Members group and add them to the "Expired Members" group. So I need to be able to find the person easily to change what group they are in. That is why I need to be able to search the People area to make that change - maybe there is an easier way?
I'm also struggling with any subscriptions they may have created while they were a member (or a trial member). The "Expired Members" group has no permissions (not even to view). I was hoping that moving them there, would make it so the system wouldn't generate any emails to them for subscriptions. But that doesn't seem to be the case - since they're ALWAYS in the "Anyone" group, which has viewing privileges and as such allows the subscription to go out. It seems like the only way I could get around having to remove subscriptions is to make them register and restrict viewing to only "Members" (which defeats wanting members to be able to view without having to login). Maybe there is a customization that I could do to only allow subscriptions to go out if they're in the "Members" group. This would allow me to leave the subscriptions (which is a larger problem as there is not just one, but one for each subcategory in the forum) and then if they rejoin, their same subscriptions would just resume.
Does that long winded explanation help?
Coleen
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