Re: HUGO - BACKUP

Posted by GregChapman on
URL: https://support.nabble.com/HUGO-BACKUP-tp7582628p7582640.html

Hi Claude,

ClaudeMobetta wrote

If my site got deleted by accident -
You are saying you have a BACKUP COPY of it?
Correct?

I don't think that's quite what Hugo is saying. He says:

Hugo <Nabble> wrote

We do have daily backups of all servers for FREE. All Nabble sites are replicated to another server and backups are saved in the US and Canada.

As I understand it, that means that should Nabble have a major problem with any of their servers they can recover their entire database from those backups.

However, from other replies given by Hugo, that does NOT mean that they will be able to recover an individual forum from those server backups for FREE if at all. I imagine that once a successful server backup is completed then earlier backups are deleted. So, if an error was discovered in a single forum, especially caused by one of their users deleting a forum by accident, then that forum could only be recovered if every other forum on their system was also reset. Clearly that would be unacceptable to all other users of Nabble. Also, if the error was discovered only after a period longer than between two backups, then the forum would be completely lost from Nabble's system.

When Hugo said:

Hugo <Nabble> wrote

Today I saved a backup of your forum and it took just a few seconds (the file size is 14Mb). That feature is just a way for users to get their content out of Nabble and import it elsewhere.

He means that if you did the same for your individual forum then you would be able to send that 14Mb file to Nabble and they would be able to import it into their system and recreate all the content of your forum. That way you can protect your individual forum from disaster created by you or one of your users. (Obviously, this is very different from recovery from a disaster to the entire contents of one of Nabble's servers.)

However, again from replies that I have seen Hugo make within Free Support, should that import of your personal backup be necessary then it would have to be to a new address. That means that any internal links within the forum would no longer work as the permalinks would have changed.

I dare say that should you be able to provide a personal backup file of your forum and are paying for Premium Support then a more customised recovery could be made.

In short, to protect an individual forum from user error at that forum, you should regularly use the facility at: Options > Download Backup

I am sure Hugo will be able to confirm, clarify or correct any wrong understanding of mine.