Re: Free vs. Paid Support

Posted by augidog on Nov 23, 2012; 12:17pm
URL: https://support.nabble.com/Free-vs-Paid-Support-tp5528523p7582005.html

i've asked for hands-on help maybe 10 times in over a year, half of those being bug reporting & getting fixes...and have dedicated myself to becoming as self-supporting as possible.

and since i do focus on self-help, i won't pay you guys to occasionally help me use (and therefore help you develop) software you make available for free. but i do understand the need for service tiers.

i happen to LOVE your twist on NAML enough to pay a reasonable fee for it's use & the hosting. you may take note i've gladly pitched in from day one.

at least i thought i was pitching in...but if paying to "remove ads" ( IE my sponsorship of Nabble ) isn't enough contribution to get timely answers to problems i'm having right now, then figure out how much you need to increase it by, and quit trying to be fancy (and very pushy) about it. just make it "free user" or "subscribed user" and let it go at that. active "subscribed users" get access to the main support forum.

meantime, my first forum is smooth as silk, but i'm having editing problems with my brand new forum. there's a thread about it. it's your image at stake, not mine. if i look good, you look good.

i'm as grateful as i've always been for having discovered the ease & fun of running a Nabble application, but you're stressing me out over things that don't have to be so complicated.