Re: Can anyone tell me how to delete a registered user?

Posted by Uncle Alan on Mar 02, 2012; 7:04pm
URL: https://support.nabble.com/Can-anyone-tell-me-how-to-delete-a-registered-user-tp7337277p7337611.html

Thanks for jumping right in, Greg! I'm still new to Nabble and feeling my way around.

I originally set up my forum to be embedded and redirected to a Web paged that's protected by a membership software package. The membership software allows me to add a touch of PHP code to the top of any HTML page, rename the page to .php and restrict access for up to four levels.

I'm using Nabble to provide the forum (ads shut off) that is part of the membership level the page is on.

No -- the pages aren't generated by PHP...there's just a script snippet.

This particular member is having a problem accessing the forum on the Web page (15 others so far have had no problems at all -- it's working fine). He can get into the membership login and go to the page -- but Nabble doesn't show up. The TOP of it does...but not the LOGIN/REGISTER link or anything else. It just looks like there is something blocking it.

I believe this particular issue is the fault of the membership software somewhere...not "playing nice" with the embeded NABBLE or something...and I have their support looking into it.

Meanwhile, I turned OFF redirecting the forum. I'm doing this with two separate Nabble forums -- one for Level 1 members and one for Level 2 members. Level 2 members get access to level 1 AND 2.

Everything is working fine for 15 members, like I said -- but this guy. He can log in, go to both Level 1 and Level 2 pages, and see everything BUT the Nabble forum itself. It's there...but not accessible.

I turned off redirecting so he could try accessing the forums from the NABBLE link and this works fine, leading me to believe it is something with the membership software script. He was able to register easily for the Level 1 Forum. However, I originally logged into the membership site as him using his credentials and set up his access to the Level 2 forum. But now he says he can GET to the Level 2 forum by using the direct Nabble link, but he can't log in...it won't let him request a new password, either, but reports he is already a member.

I was going to delete his user when I couldn't see a way to send him a new password reset link, and have him participate via email until the membership software programmers can get the problem sorted out.

It's complicated -- but that's also why I asked about deleting users. As members pay they can join the forums. When they stop paying, I wanted to delete them from the forums. I can delete their membership in the membership software and they are locked out...but then I realize they could still get the emails and continue...I guess then we could ban them if they continue posting.

Long-winded and I apologize. I have a hard time "un-complexing it" any more than that.  :)