Re: Get Fail when trying to add an Email Address to Invite List. Advice?

Posted by DWixson on Jul 17, 2011; 6:57am
URL: https://support.nabble.com/Get-Fail-when-trying-to-add-an-Email-Address-to-Invite-List-Advice-tp6586083p6591372.html

GregChapman wrote

DWixson wrote

I want it restricted so only people in our group can see & post to the forum. I understand they will have to register & log in.

You will also need to adjust the permissions settings, as Nabble defaults allow anyone to post.

DWixson:Thank you. Yes, I had already changed this. I think I have it correct.

One of the email addresses would not "take". Just did not show up.

Make sure that you enter the addresses in one of the forms that Nabble advise. See their help:

[e-mail]
John Smith <[e-mail]>

Remove any further punctuation/characters for the addresses you paste in.

DWixson: Yes, I checked this. My format for this email is [e-mail] And, again, I've used it successfully via my email program to send and receive messages to this person.

Also, I wanted to send a subscriber email to invite these members to the list, using the "manage subscribers" area. Again, this one address had an error message in red, "Failed".

Almost certainly, you are again using an address in an inappropriate format.

"standard provider" will not be relevant "standard format" will.

DWixson: Yes, I understand what you mean. Again, I used the format [e-mail] I think that is standard, no matter the provider. So, the format is fine according to the instructions. Is there some other reason it would cause a "Fail" error message?

Does nabble check the email to see if it's valid and for some reason decides this one is not?

The script that Nabble uses to process the list will require addresses in a strict legal format. Email programs can be less fussy about the format of an email address (Frequently, they will re-write an address in the background removing illegal characters that people type.)

DWixson: I think it's something besides the format, because I'm using a proper format. I'd type the actual email address, but I don't want that on the public forums, for privacy reasons. But, I assure you, it's a working email and the proper format w/out any additional characters. What stands out to me is that the part after the @ is a website domain name and not a typical email provider like yahoo, hotmail, gmail... But, as I use this format for this person everywhere else, I assume it is a valid address and, of course, again, format. And, as you explain provider does not matter. So, there must be some other issue?

Thanks again for any other pointers.