Re: Free vs. Paid Support

Posted by veqryn on Mar 14, 2011; 10:17am
URL: https://support.nabble.com/Free-vs-Paid-Support-tp5528523p6168469.html

Question:

Free or Paid, I didn't see anywhere to file bug reports.

I just found a bug, and have posted it over in "free support".

A bug is a bug, whether it comes from a paid or free source, it is still a bug.  I guess the only difference between them is the order in which they should be worked on (with high severity and paying customers being addressed first of course).

Perhaps you guys need a system like sourceforge's, where you can assign different severity levels to each bug report or support case you receive.  

Anyway, good luck with everything,
thx,
veqryn