Re: Free vs. Paid Support
Posted by John Yeoman on Feb 05, 2011; 10:58am
URL: https://support.nabble.com/Free-vs-Paid-Support-tp5528523p5995257.html
True, there are other free forum platforms out there. But most are primitive. For example, tal.ki is recommended by the free forum provider Lefora because Lefora - ironically - cannot be imbedded in an existing web site. Alas, tal.ki is so basic that it would be ludicrous to use it on a commercial site.
Nabble remains the one free, highly customizable forum that's imbeddable and also friendly on the eye. (Although I've given up trying to understand its new Permissions rules
)
Re: paid support. I agree that the present 'pay for priority support' logic is untenable. A serious Nabble user will already have mastered the basic rules and won't need much support. These are the folk with high traffic who would potentially pay. The newbies - who need the most support - will be reluctant to pay for Nabble until they're getting traffic on their site. Only when they have proven that Nabble works for them will they be willing to pay for it. So Nabble won't get much revenue - and, without fast support, it will frighten away new users.
I still commend my original plan to Nabble: charge per view. The high traffic sites would get 1000 views free then be charged by the hundred visits; the low traffic sites get a free ride. That's fair. (True, it might be difficult to manage, technically. But the fiscal management should be simple: just block the forum traffic if a site exceeds its quota - until the owner pays up.)
I'd go with that model. So I think would a lot of other Nabble users.
URL: https://support.nabble.com/Free-vs-Paid-Support-tp5528523p5995257.html
True, there are other free forum platforms out there. But most are primitive. For example, tal.ki is recommended by the free forum provider Lefora because Lefora - ironically - cannot be imbedded in an existing web site. Alas, tal.ki is so basic that it would be ludicrous to use it on a commercial site.
Nabble remains the one free, highly customizable forum that's imbeddable and also friendly on the eye. (Although I've given up trying to understand its new Permissions rules
)
Re: paid support. I agree that the present 'pay for priority support' logic is untenable. A serious Nabble user will already have mastered the basic rules and won't need much support. These are the folk with high traffic who would potentially pay. The newbies - who need the most support - will be reluctant to pay for Nabble until they're getting traffic on their site. Only when they have proven that Nabble works for them will they be willing to pay for it. So Nabble won't get much revenue - and, without fast support, it will frighten away new users.
I still commend my original plan to Nabble: charge per view. The high traffic sites would get 1000 views free then be charged by the hundred visits; the low traffic sites get a free ride. That's fair. (True, it might be difficult to manage, technically. But the fiscal management should be simple: just block the forum traffic if a site exceeds its quota - until the owner pays up.)
I'd go with that model. So I think would a lot of other Nabble users.
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