Re: Free vs. Paid Support

Posted by Franklin <Nabble> on Oct 19, 2010; 2:41pm
URL: https://support.nabble.com/Free-vs-Paid-Support-tp5528523p5651121.html

As I mentioned before, the advertising model doesn't work for us financially and doesn't solve our core problem of spending time on support that would be better spend on development.  The 1 on 1 support we provide to paying customers drives real development, so this is actually useful to us.  It helps our development be customer driven.  We want to develop features that paying customers want.  Non-paying users are welcome to use Nabble for free but shouldn't expect us to dedicate time to their questions.  I have no problem with losing non-paying users as a result of this.  I just hope that we can continue to develop Nabble so that it increases in value to users and more and more users will be willing to pay for support as a result.