Re: Free vs. Paid Support

Posted by SteveM on Oct 19, 2010; 6:22am
URL: https://support.nabble.com/Free-vs-Paid-Support-tp5528523p5649723.html

See this is the problem with this particular business model the owners of nabble have embarked upon; they are now at the beck and call of a mere handful of people who have forked out $100 to create individual 'bespoke' nabble applications, rather than put in place a simpler and more cost-effective (for nabble) model where the nabble ad is removed (for example.)

Now the rest of us will have to work things out for ourselves or part with a significant amount of money or, as I have done, choose another, less pricey, software solution.

And, it also follows that the more people who reluctantly part with their money, the more diluted the service; quite simply, Hugo and Co. will currently be able to offer near 1 on 1 support, but as more nabble users become frustrated and sign up, this 1 on 1 support will become less and less value.

It is a business model doomed to fail. That's why I have decided to opt out early before it all falls in a heap.

What a shame, because it had potential.