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Re: Free vs. Paid Support

Posted by ☪Not_A_Admin on Oct 02, 2010; 12:05pm
URL: https://support.nabble.com/Free-vs-Paid-Support-tp5528523p5594120.html

If you see all these movie streaming sites, all these forums over the net.
They have communities etc.
They usually have staff places available such as linker, designer, Moderator etc.
It happens every where nearly, a good example is Freeze-subs, they are a anime subtitling group , who sub new releases for free, people all around the world joined their team,
they had someone install the forum and design it, someone upload the series that come out, bunch of people subbing it, others encoding it, people testing the quality, and distributors.( so much more)
And guess what, they all do it for free....
that's just one example, might not be relevant.

From: [hidden email]
Sent: Saturday, October 02, 2010 11:00 AM
To: [hidden email]
Subject: Re: Free vs. Paid Support

Do the core developers answer questions in the PHPBB support forum?  I honestly don't know the answer to this.  I want to make it clear that we will not remove free support, only that core developers (Hugo and me) will not answer most questions there.  If volunteers want to answer free support questions, that's great.  We will support this by giving such volunteers access to premium (paid) support.

The reason we want to reduce time spent on support is exactly to pass PHPBB and other software in features and customization.  We can't do this if we spend all our time on support.  We also plan to make our source available eventually.

We looked at Google AdSense and it can't generate significant revenue for us.

~Tanveer~ wrote:
I dont get why you dont hire staff, or moderators who are willing to help for free in the site etc.
How do you hire someone for free?  I would love to do that.



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