Re: Free vs. Paid Support

Posted by Franklin <Nabble> on Oct 02, 2010; 10:00am
URL: https://support.nabble.com/Free-vs-Paid-Support-tp5528523p5593971.html

Do the core developers answer questions in the PHPBB support forum?  I honestly don't know the answer to this.  I want to make it clear that we will not remove free support, only that core developers (Hugo and me) will not answer most questions there.  If volunteers want to answer free support questions, that's great.  We will support this by giving such volunteers access to premium (paid) support.

The reason we want to reduce time spent on support is exactly to pass PHPBB and other software in features and customization.  We can't do this if we spend all our time on support.  We also plan to make our source available eventually.

We looked at Google AdSense and it can't generate significant revenue for us.

~Tanveer~ wrote

I dont get why you dont hire staff, or moderators who are willing to help for free in the site etc.

How do you hire someone for free?  I would love to do that.