Re: Free vs. Paid Support

Posted by Franklin <Nabble> on Sep 17, 2010; 3:15am
URL: https://support.nabble.com/Free-vs-Paid-Support-tp5528523p5541267.html

The biggest problem with turning off the "free embeddable forum" link on your forum is that it is yet another small feature for us to implement.  Everyone has their own pet concerns, which is the whole point of having paid support.  If you ask for this in paid support, then we would figure out a solution for you, either paid or free.

I find it a little hard to understand how $100 per year can be considered steep.  But we will certainly consider hardship cases.  If you are willing to do something for Nabble like help with free support, then we could give you free "premium" support.  So in SteveM's case, I think it would make sense to give this to him for free in return for his help in the free support forum, and then he can ask for removing that link, and then we will do something about it.  But I will check with Hugo on all this.