Re: Free vs. Paid Support

Posted by Harvey on Sep 17, 2010; 2:44am
URL: https://support.nabble.com/Free-vs-Paid-Support-tp5528523p5541220.html

It was my sense that pending upgrades (templates?!) have been a priority and that has affected Hugo's availability.  I want to do whatever I can to help Nabble survive and thrive.  

Hugo seems to be saying that the fee is not about revenue really, but more about reducing demand for support.  I have actually paid for support over the last few weeks on issues that were critical, so effectively I have paid and reduced demand on the support team.

$100 feels a little steep to me. But I would pay it.  I think $20 or $40 might cut down on demand considerably and still achieve the objective.  I also think that IMPROVEMENT requests (how do I do this?) should be in a different category than MISSION CRITICAL (my forum is not working).

Nabble has been so generous that "customers" have very high expectations - some unrealistic IMO.  You may need to move incrementally toward a normal business model.

ONE more thing: There should be more resource threads. It's not really your job to teach us CSS, but many of us don't know it.  If you did a thread for specific recurring topics, it might save you some time.

Let me know if/how I can help.