Free vs. Paid Support

Posted by Hugo <Nabble> on Sep 14, 2010; 12:33am
URL: https://support.nabble.com/Free-vs-Paid-Support-tp5528523.html

Nabble has a small team.  We want to have a great product with cool features, so we have been working hard recently on development.  While this is good for the product, we have less time for free support.  So we plan to start a paid support forum soon and the price will be around $100/year.

We will be very responsive to messages posted in the paid support forum.  We will pay special attention to feature requests and ideas provided by our users.  The free support forum will continue to exist, mainly because we want people to post bugs and other problems for us to look into.  The difference is that it will have less priority for us.

Please let us know what you think about this idea.