Ratings without negativity (to encourage positivity)

Posted by Graham Perrin on Feb 03, 2009; 10:17am
URL: https://support.nabble.com/Ratings-tp2230797p2262570.html

Hugo <Nabble> wrote

… EGO. People that receive low ratings tend to get very angry or upset. So negative ratings won't be back. We still have to discuss this internally and find improvements.

Agreed, *avoid* negativity.

I read this alongside <http://n2.nabble.com/Suggestion%3A-language-warning-tp661558p2262532.html>.

A reflection on the old help: with or without extending the highlights at <http://www.diigo.com/04qp4> and <http://www.diigo.com/04qp3>, there are some negative words in the help itself ;)

• bad rating
• bad users
• poorly
• lowly
• out

Suggestion: draft some help to be viewed by the person who is on the naughty chair. Make is as gentle as possible, without suggesting that the person is naughty :)

Without reading freenode philosophy: channel guidelines in their entirety, I find some very positive highlights.

I'll move this Ratings thread to a level away from the original topic, but feel free to move it back. I think it will be very important to get right, especially for customers who wish to install their own Nabble.

Best,
Graham