Stamp It Out wrote
Have I got this all wrong then ?
After I created the forum I was sent an email telling me it had been created. Should I not get another email with a link to activate my account ?
First guess would suggest you have it wrong.
As the creator of a forum, you get no other notification than the message you describe, notifying you that the forum has been established. You'll have supplied a User Name, Email address, Password, Forum Name and, optionally, a Description as well as choosing a language.
The user name, email address and password is sufficient for Nabble to have registered you on your forum. No further registration is necessary. However, you do need to respond to that notification, by clicking the link found in it, in order to confirm that you entered your email address accurately.
I cannot login or register my forum using my email address or password - it keeps telling me that they are unknown. I never receive an email to activate my account and therefore can never log into my account.
As already explained the email mentioned "an email to activate my account" is not part of the process for creating a new forum. Providing you have clicked the link in the notification that your new forum has been created you will already be registered as an administrator with the username, email and password you entered when creating the forum.
When I registered with Nabble Support I got an email immediately giving me a link to activate my support account. Pedro tells me that they are seperate entities.
They are separate entities, but both processes generate just one email from Nabble. There's a difference in the wording of each because in one case you are creating your own forum in another you are merely joining someone else's. But in BOTH CASES YOU NEED TO RESPOND TO THE EMAIL by clicking the link included in it. This is in order to demonstrate that you entered the correct email address.
Have you clicked on the link in the message saying your forum has been set up? You must do that to register your username and password on your new forum and have it recognised when you later login.
It seems that either you have not responded to the email telling you the forum has been created, or you made some (minor) error when creating the password for your forum and you are now entering the wrong one (using the SHIFT or CAPS LOCK differently when you login is the most likely difference) or there is a bug in the system.
If you're sure you've done the two things you need to do (respond to the initial email and enter the correct details on login) then you need to post the URL of your forum so the Nabble team can investigate further.
Volunteer Helper - but recommending that users move off the platform!
Once the admin for GregHelp now deleted.
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