Serious problem, someone answer me, please ....

[Silvana]

Ciao. A member of my forum (Thunder), can no longer access. Your login information will not be accepted and if he tries to do password recovery, Nabble says that the email address is not registered. What can I do? I could delete his account to allow him to register again? How is it done? Reply me soon, because there are people in my forum, who need him and waiting. Thanks
The address of my forum: http://la-chiave-nel-pozzo-il-forum.46542.n6.nabble.com/

[Mencey Melgar]

I just made a test for register and seems to be working. Anyways, I can recommend you to ban him and then unban, maybe that can fix the problem

[Silvana]

I did as you said, Louk, I hope it works. I'll tell you as soon as the member tries to access. Thanks

[Silvana]

It worked, Louk, you're a genius! Thank you. I hope that there are no more problems. Good evening. Thanks to all.
Grazie, grazie, grazie, grazie :-)

[Pedro]

Great.