Posts going thru Gmail have funny  symbol

[Coleen_Astalos]

This problem appears to be only with emails that are sent to the forum via Gmail accounts.  While the post looks fine on the Nabble site, and the received email in Gmail looks fine, the emailed version displayed in Outlook has  symbols in them.  It looks like it occurs after certain symbols such as a period(.), exclamation point(!) and sometimes a colon (:).

Here is a picture of what I'm talking about:


I'm also attaching the HTML from this same email.
Outlook Version:SU!_Just_Sayin'.htm
Gmail Version:JustSayin-GoogleVersion

Ideas?
Coleen

[Pedro]

I don't have outlook to test it. Have it started after our attachments changes?

[Coleen_Astalos]

No, it's been there since before that.  Let me know if there is anything I can provide you to help.  Perhaps there is a way to just strip off any of those characters right before the email is sent?

Coleen

 

From: Pedro <Nabble> [via Nabble Support] [mailto:[hidden email]]
Sent: Monday, January 13, 2014 10:32 AM
To: Coleen_Astalos
Subject: Re: Posts going thru Gmail have funny  symbol

 

I don't have outlook to test it. Have it started after our attachments changes?

My test forum.

 

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NAML

[Pedro]

Give me a link on your forum to a post that contains this character, even though It is not possible to see on web.

[Coleen_Astalos]

Here you go: http://forum.sudsol.org/Test-of-email-sent-directly-from-Google-td4527.html

I've also attached the HTML I get in Outlook to this email.

Coleen

 

From: Pedro <Nabble> [via Nabble Support] [mailto:[hidden email]]
Sent: Monday, January 13, 2014 7:00 PM
To: Coleen_Astalos
Subject: RE: Posts going thru Gmail have funny  symbol

 

Give me a link on your forum to a post that contains this character, even though It is not possible to see on web.

My test forum.  

[Coleen_Astalos]

I meant to include a picture of what that post looked like in my Outlook.  Here it is:

Coleen

 

From: Pedro <Nabble> [via Nabble Support] [mailto:[hidden email]]
Sent: Monday, January 13, 2014 7:00 PM
To: Coleen_Astalos
Subject: RE: Posts going thru Gmail have funny  symbol

 

Give me a link on your forum to a post that contains this character, even though It is not possible to see on web.

My test forum.

 

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NAML

[Pedro]

It might be something in gmail. Even though, in the web app, we don't see the character, we can see that there are two characters on that spot, the space and the Â.
Please review your gmail encoding settings.
This might help you:
Sounds like you need to change your encoding setting. Click the topmost gear (up in the right corner), choose Mail settings, then go to General, scroll all the way down to Outgoing message encoding, and then choose Use default text encoding for outgoing messages
source.

[Coleen_Astalos]

It's already set to default text.  So that's not it. 

 

Isn't there just a way we can strip off the  symbol when a post either comes in via email using Regex.   (Perhaps in process_message_html where other special characters are handled)  Or before it is distributed via email?

Coleen

 

From: Pedro <Nabble> [via Nabble Support] [mailto:[hidden email]]
Sent: Wednesday, January 15, 2014 9:23 AM
To: Coleen_Astalos
Subject: RE: Posts going thru Gmail have funny  symbol

 

It might be something in gmail. Even though, in the web app, we don't see the character, we can see that there are two characters on that spot, the space and the Â.
Please review your gmail encoding settings.
This might help you:
Sounds like you need to change your encoding setting. Click the topmost gear (up in the right corner), choose Mail settings, then go to General, scroll all the way down to Outgoing message encoding, and then choose Use default text encoding for outgoing messages
<a href="http:// http://productforums.google.com/d/msg/gmail/Jkc6IK0DOeI/QeqFdrrYWNEJ">source

My test forum.

 

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NAML

[Pedro]

I have to understand if it is a general problem. My posts with gmail doesn't have that character, so, I have to investigate why this is happening to you. The obvious reason would be your encoding, now I have to find another one.

[Pedro]

Please, set it as utf-8 and tell me what you see.

[Coleen_Astalos]

I changed it to utf-8 and submitted a message with an exclamation point ! in it.  It came across in Outlook the same was (as an A hat)  Here is a picture of what it looks like in my Outlook:

I even tried displaying the messages in plain text format and I see the same thing in Outlook.

Coleen

On Wed, Jan 15, 2014 at 12:59 PM, Pedro <Nabble> [via Nabble Support] <[hidden email]> wrote:

Please, set it as utf-8 and tell me what you see.

My test forum.

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NAML

[Pedro]

Can you set your outlook incoming encoding to utf-8?

[Coleen_Astalos]

No, I seem to only be able to set it to HTML or plain text.

Coleen

 

From: Pedro <Nabble> [via Nabble Support] [mailto:[hidden email]]
Sent: Wednesday, January 15, 2014 8:18 PM
To: Coleen_Astalos
Subject: Re: Posts going thru Gmail have funny  symbol

 

Can you set your outlook incoming encoding to utf-8?

My test forum.

 

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[Coleen_Astalos]

Ok, I figured out how to change an individual email message to display in UTF-8 format and the A hat symbol goes away.   But I've not found a way (yet) for all incoming emails to be displayed in UTF-8 format in Outlook.
Coleen

[Pedro]

Please, reply this message with an exclamation, via gmail. Let me see how it will be show,
Remember to never copy and paste any message, always type every thing.

[Coleen_Astalos]

Here is a post that may be of interest:
http://stackoverflow.com/questions/16715071/php-mail-with-utf-8-encoding-displays-incorrectly-in-microsoft-mail-clients to this problem

Removal of the quotes around the utf-8 charset definition in PHP mailer was the solution for them.
Coleen

[Coleen_Astalos]

I am replying to this email from Gmail!  I hope this gives you the information that you need.

I can be very excited in my replies and use lots of !!! points!

Coleen

On Wed, Jan 15, 2014 at 9:12 PM, Pedro <Nabble> [via Nabble Support] <[hidden email]> wrote:

Please, reply this message with an exclamation, via gmail. Let me see how it will be show,
Remember to never copy and paste any message, always type every thing.

My test forum.

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NAML

[Coleen_Astalos]

I also found this that might be of interest:
http://www.emailonacid.com/blog/details/C13/the_importance_of_content-type_character_encoding_in_html_emails 

Which states that Gmail is the only client that automatically converts your text to UTF-8, no matter what the header Content-Type is set to.

Hope this helps you figure it out.
Coleen

[Coleen_Astalos]

Pedro,
Here is a test that I did that I think shows the problem happens while going thru Nabble.

I sent an email from my Gmail account to Nabble and CC'd it to my Gmail account.  It was sent with utf-8 encoding.

The copy that I get directly (without going thru nabble) the encoding remains as utf and shows in the HTML as:
<meta http-equiv=Content-Type content="text/html; charset=unicode">

The copy that goes thru Nabble, the encoding changes to windows-1252:
<meta http-equiv=Content-Type content="text/html; charset=windows-1252">

I don't know where the encoding gets set in Nabble when the emails are generated - but it appears that the encoding is being set to windows-1252 and perhaps needs to be changed to utf-8.

All the emails I get from Nabble have the windows-1252 encoding (not just the ones sent via gmail).  But apparently it's only a problem with gmail originated emails as they apparently add some special characters that are only handled properly by utf-8 encoding.  If I change the encoding in Outlook to show the message in utf-8 format the funny  character goes away.  But there isn't a way in Outlook to set utf-8 as a default as Outlook uses the encoding provided in the email itself (as it should).  So in order to change the encoding to utf-8, you have to change it for each individual incoming message which is a pain (and most of my members wouldn't want to or know how to do).

Let me know what you think.
Thanks,
Coleen

[Pedro]

I'll prepare some test for you. The problem is not so clear yet.