Please can anyone help

[wildlife-geek]

I dont know how long I will be able to post on here so hope I can get help soon, I signed up to this site an hour or so ago and was having difficulty in setting up my website so managed to eventually get to this forum but when l tried to post for help l was asked to login, l entered my details in the login boxes and got the message incorrect details?, so l opened my account settings by clicking on my username at the top right corner and changed the password thinking l may have entered it wrong in the start but this made no difference.
So in desperation l opened up the email sent to me by Nabble when l joined and again clicked on the activation link but still couldn't log in, as a last resort l tried signing up again using the exact details used before and strangely it allowed this and signed me in??
 I'm now worried it may happen again please can anyone help urgently in case l get locked out again

[GregChapman]

Hi,

wildlife-geek wrote

I dont know how long I will be able to post on here so hope I can get help soon,

Providing you use the login details you created on the "Nabble Support" site, you will be able to post messages to Nabble Support, i.e. here, indefinitely.

I signed up to this site an hour or so ago and was having difficulty in setting up my website

Before we go any further let's check that I understand your terminology right...

In your sentence, I take it "this site" means the Nabble Support site and "my website" means a forum that you have created using Nabble's service.

so managed to eventually get to this forum

What do you mean by "this forum"? From the context I am not sure if you mean the Nabble Support site or "my website".

but when l tried to post for help l was asked to login, l entered my details in the login boxes and got the message incorrect details?,

I suspect that you may not have realised that your "my website" has no relation to "this forum" if "this forum" means Nabble Support. Each will need a separate registration and separate login details - though you can choose to have them the same, which from the sound of it is what you have done..

 so l opened my account settings by clicking on my username at the top right corner and changed the password thinking l may have entered it wrong in the start but this made no difference.

Now I am not clear whether this action took place on the Nabble Support forum (i.e. "this site") or "my website".

So in desperation l opened up the email sent to me by Nabble when l joined

Joined what? Joined "Nabble Support" or joined (i.e. created) "my website"?

 and again clicked on the activation link but still couldn't log in, as a last resort l tried signing up again using the exact details used before and strangely it allowed this and signed me in??

Nabble (as with any other site I know) does not allow identical registration details on a single site, so this suggests that one of your original registrations was not made accurately.

However, I am unclear whether you are now referring to Nabble Support or "my website"?

 I'm now worried it may happen again please can anyone help urgently in case l get locked out again

Providing you understand that you are now signed up to two forums, Nabble Support and "my website" and that each requires its own login - and it sounds as if, although you started with two identical registration details, you may now have changed the password on one of them, then everything will be fine.

In any future queries, posted here, it will probably help if you quote the URL of the forum you are concerned about. Do take care to distinguish the registrations details for each, especially if one now has a different password to the other.

[wildlife-geek]

I didn't know that l had to have a separate log in for this forum l assumed that it was part of the nabble site, there was no posting anywhere to say l would need a separate log in for posting on this forum, and just to be absolutely exact when l say this forum l mean the one l am posting on now. l have never been on a website where l have had to have two separate login one for the site and another for posting on the support forum.
  lm not going to go through the rest of my previous post and justify or explain everything.
 I would still like the help that l was trying to get on this support forum for in the first place, l am setting up a website that requires two separate forums and as the web host only allows one per account so they suggested l add one from another source hence my signing into the nabble site, the problem l am having now is l cant seem to find how to have 5 pinned topic options, as they keep coming up as messages when l try to add a topic, l need to have 5 main pinned topics like the main page of this support forum has free support, latest features, NAML, etc then a couple of them need sub topics can anyone tell me how l achieve this as l am new to this kind of thing. thanks in advance

[GregChapman]

Hi,

Thanks.  That makes things much clearer.

wildlife-geek wrote

, the problem l am having now is l cant seem to find how to have 5 pinned topic options, as they keep coming up as messages when l try to add a topic,

Ah! More confusion about terminology.

What you see on Nabble Support are not pinned topics but pinned "sub-forums".  Sub-forums have folder icons and will hold any number of "topics". A topic is a "message" and any replies to that message.

To create a sub-forum go to.:
Options > Structure > Create new Sub-forum

A sub-forum can itself have sub-forums. These are created in the same way.

Once you have constructed your Nabble forum you will need to embed it in your site. You do that via:
Options > Embedding options

I suspect your users will find it very confusing to have two different types of forum each requiring separate logins on a single site. I would have thought it better to use the "User permissions" feature of Nabble to control access and visibility of different parts of your forum to different groups of users. In fact you should find that your main host's forum offers a similar feature.

If you really do need two forums then I would recommend that you abandon the forum provided by the host of your main site and make both your forums based on Nabble, given that you can't have both your forums hosted by your web site host.

Perhaps you need to explain why you think you need two forums as it may be that you are unaware of the concepts of "User groups" and "User permissions" as a way of controlling what type of user (e.g. "Anyone", " Registered", "Members" and "Administrators") can view different areas of a forum (i.e. sub-forums) and whether they have permission to view, post and reply in any of them.

[wildlife-geek]

please can you stop being so critical about the way l phrase things it makes me feel awkward, l did explain l am a novice to web building and computer jargon.
Your critical analysis of everything l write is quite belittling, making me feel stupid which l certainly am not or l wouldn't be a member of Mensa in the top three percentile, ( not bad for someone raised in a children's home)  but even Mensa members don't know everything.
Yes l do need two forums and my members will not find it confusing as each forum is for a different purpose, one is for offering local services like plumbing, car mechanics, etc.  the other is for people needing help with shopping, or looking for a particular book or toy etc. it would be more confusing if they were all on one forum.
 l also want to separate them into regions to enable people to find things local to them.
   

[GregChapman]

wildlife-geek wrote

please can you stop being so critical about the way l phrase things it makes me feel awkward, l did explain l am a novice to web building and computer jargon.
Your critical analysis of everything l write is quite belittling, making me feel stupid which l certainly am not or l wouldn't be a member of Mensa in the top three percentile, ( not bad for someone raised in a children's home)  but even Mensa members don't know everything.

I am sorry that I upset you. That was not intended.

My intention was only to help you set aside the current model that you hold about the way a forum works. There is no criticism intended in this. Anyone encountering something new is likely to base their ideas on previous experience. I was simply trying to help you build an appropriate model. I apologise if I did this in a clumsy fashion.

As you have started a new topic with basically the same questions, I will answer your point about two forums there.