Not Receiving Registration Email For My Account

[faithtcc]

I created a forum (http://faithtcc-bible-training-forum.18657.n6.nabble.com/) and I created a user named faithtcc. When I try to register the user I NEVER receive the email to confirm the registration. I would like to create at least 2 other administrative users as well. Any assistance you can provide will be very helpful. Thanks you in advance for your assistance.

[GregChapman]

I'd expect your user name "faithtcc" listed as a member of the registered, administrator and anyone groups by virtue of being the creator of the forum. You don't normally need to register the creator of a forum separately.

I can see a link to your email address on your profile page. I thought that was sufficient to place you in the registered group.

In short, I think there may be a bug in Nabble's software.

[faithtcc]

It registered me for the forum using the same credentials as I used to register for the support page, but it will NOT allow me to log on to the forum using my email address and will NOT send me a confirmation email when I choose register in the forum. Now I can't log on to the forum to add other administrative users and make changes. Any assistance you can provide will be EXTREMELY helpful. Thanks!

On Apr 13, 2012 2:16 AM, "GregChapman [via Nabble Support]" <[hidden email]> wrote:

I'd expect your user name "faithtcc" listed as a member of the registered, administrator and anyone groups by virtue of being the creator of the forum. You don't normally need to register the creator of a forum separately.

I can see a link to your email address on your profile page. I thought that was sufficient to place you in the registered group.

In short, I think there may be a bug in Nabble's software.

Just a Volunteer Nabble Helper - because the nice folk at Nabble have helped me!

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[Pedro]

Please, check your spam box. Our activation email could be there.

[faithtcc]

I never receive it in my spam folder. I received the registration message for the support forum right away, but never the one for the actual forum that i created. When i try to log on it asks me for email address and password, but it will not allow me to log on with the credentials that i registered with and I never receive the registration email when I go back in to re-register.

On Apr 13, 2012 12:40 PM, "Pedro &lt;Nabble&gt; [via Nabble Support]" <[hidden email]> wrote:

Please, check your spam box.

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[Pedro]

Is it ok now? I saw that you are ponting in your forum.

[faithtcc]

I’m good Pedro, thanks for all of your assistance!

 

 

From: Pedro <Nabble> [via Nabble Support] [mailto:[hidden email]]
Sent: Saturday, April 14, 2012 10:59 AM
To: faithtcc
Subject: Re: Not Receiving Registration Email For My Account

 

Is it ok now? I saw that you are ponting in your forum.

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[springdell.pics]

I am having the same problem with a new forum I created tonight. When I registered for this Nabble Support forum, I immediately received my confirmation email, but when I registered (as a different user) for my own new forum I never received the confirmation email. And I did check my junk box. Does it take so many hours after a forum is created before it will send registration confirmation emails out?

[GregChapman]

Hi springdell.pics,

Post the URL of your forum.

[springdell.pics]

http://springdell-discussion-board.19884.n6.nabble.com

[Pedro]

Emails should be received within a few minutes. Do you mind trying to register again? It might have been a glitch. Please let me know if you still have issues.

[springdell.pics]

I've tried several times, using two different emails/user names. I most recently tried to register about 2 minutes ago with no success.

[Hugo <Nabble>]

Hi springdell.pics, I sent two test emails to one of those addresses that you couldn't register (kathie). Please let me know if you received them.

[springdell.pics]

Yes, I received both of them.

[springdell.pics]

So, any ideas about what I should do next? Should I just start over and create a new board or am I likely to have the same problem again?

[Hugo <Nabble>]

We have made a change to the system. Could you please register again to your forum and let us know if the email arrived? Thanks in advance.

[springdell.pics]

I reregistered about 5 minutes ago. Still no email.

[Hugo <Nabble>]

Thanks for helping me with this issue. I just registered with your Gmail address. Did you receive the email?

[springdell.pics]

No.

[Hugo <Nabble>]

We are investigating this. While you wait, please make sure those emails are not in your spam folder. You can also check that your gmail account doesn't have any filter that could have handled those emails somehow (e.g., skip the inbox, delete automatically, etc.).