My Nabble site doesn't work at all, I can't even access it

[Transcix]

EDIT: The situation has changed beyond what I wrote in this original post (and which you can learn by reading the whole thread): now I can't access my site at all. Any help is very much appreciated if the admins could go into Nabble and fix it, because the problem's not on my end. To be clear, I can't access my Nabble site's admin page either, so I can't even attempt to adjust any settings on it. If you just click any of the links to my Nabble site provided below, what you see is all that I can see, just the title at the top left corner of the page, none of the content or anything else displays.

Hi there. I assume this is maybe a temporary glitch that will be resolved after some time passes, but I wanted to report it anyways in case it helps the Nabble team perhaps diagnose an underlying issue or something (I'm really not good with computers, but I think that makes sense!).

As of a few hours ago I'm missing many admin options on my Nabble news thing. Here is the link:

http://www.themetaldiscourser.com/blog.php

Also the posts are cut off, for example this should be a long article but only a bit of it appears:

http://the-metal-discourser-blog.986545.n3.nabble.com/The-cumbersome-relationship-between-metal-music-and-Satanism-tp2819299p2819299.html

EDIT: Hmmmm, interesting, the above link words fine, but if you try to access the same article from the blog (it's the third item posted) then you can see the problems.

In case it's related, I should mention that earlier today I eliminated a discussion forum from my Nabble account, and combined the remaining news blog with its parent category (the parent category was only serving to combine a news blog and a discussion forum under a single roof).

Thank you for all your time and hard work, Nabble team!

PS - How is the new edition of Nabble with lots more customizable features coming? I think all Nabble users would be really understanding if there are delays - your product is so great after all - but it would be great to be given just a quick update as to the timeline now and then.

[Peter <Nabble>]

Hi Transcix.

http://www.themetaldiscourser.com/blog.php
I see the problem. The blog is embedded in an internal frame with fixed height of 700, that's why its truncated.

[Transcix]

Hi Peter!

Where do you see this fixed height? The only div around the embedded forum is .main which has the following properties:

.main {
        position:relative;
        top:86px;
        margin:auto;
        width:730px;
}

Also, I'm missing various admin options, for example I can't edit my posts. Or for another example, on the main blog index page for my website (which you linked to in your reply above), when I click 'Options' all I can do is subscribe by e-mail, there are no additional options available to me there (anymore).

[Transcix]

I tried removing the embed code, and now I can't access my Nabble at all. I'm getting a little worried, so please any help is much appreciated.

I tried re-inserting the embed code, but I only had an older version of the embed code (it changed when I altered the forum structure, I believe). Here is the older version from a couple days ago:

Blog index
<script src="http://x.986545.n3.nabble.com/embed/f2332449"></script>
EDIT: I believe the URL for my account is: http://the-metal-discourser-blog.986545.n3.nabble.com

[Peter <Nabble>]

The problem was not the div, it was the iframe with fixed height of 700. About the options, are you sure you were logged in? Because that is the one option that is shown when you are logged out.

[Peter <Nabble>]

removing the embed code will accomplish nothing. Try restoring it and we take a look at your site structure.

[Transcix]

Hi Peter, thanks a lot for getting my PM.

I'm not sure how you want me to try restoring my Nabble, because I can't access it at all. All that displays is the title at the top left corner.

I'm not exactly sure at this point what my URL is supposed to be (I changed the name a few times and I don't know if that changes the URL), but let me know if you need that or any other info and I'll definitely work to provide it asap.

I believe the last known URL, as I stated in an earlier post in this thread, should be:
http://the-metal-discourser-blog.986545.n3.nabble.com

Fortunately I consulted my RSS reader and retrieved all contents from my Nabble, so if its contents can't be salvaged at least I have back-ups.

[Peter <Nabble>]

You should have received an e-mail with instructions to follow in case you can't access your embedded application anymore. Follow it and you will restore your access. Then you just have to set up embedding again.

[Transcix]

I've received no such mail.

Also I still don't see any mention anywhere of a fixed height of 700px. Where are you finding this number? For example if I view my blog page and view the page source code, and press ctrl + f and search for 700, I only see one indication of it and it has to do with width, not height...

Also yes I'm sure I was logged in when I was missing my admin options. (Sorry for not stating that earlier, I didn't see your reply about it.)

[Rmk82]

If your page is set at a fixed width and hight you can add an auto scrollbar to your emdedded code so it doesnt get cut of. However, the page itselfe wont be any longer if its fixed hight and lenght, only the forum. When the forum content gets longer then the scrollbar will appear. This scrollbar is hidden when content is in range. ive added X and Y to the code aswell so the scrollbar pops up when the content gets to big horizontaly and verticaly. Ive also added a border code to it if thats something you want (currently off).

The code you need to add to your nabble code. Remember to set the width and hight to fit the page.

<div style="border:0px solid black;width:400px;height:400px;overflow-y:auto;:hide;overflow-x:hide;">




The full code should look like this (My forum code).

<div style="border:0px solid black;width:400px;height:400px;overflow-y:auto;:hide;overflow-x:hide;">Velkommen til Garasjesalg.org forumet
<script src="http://easy-webform.1050271.n5.nabble.com/embed/f4388695"></script></div>




This will fix your width and hight problem on the forum tho, if you dont want/know how to change the Fixed hight and width on your page.

I cant help you with the admin problem tho.
Anyways. I hope it helped somewhat =)



EDIT 356: If your using an iframe you wont be able to see some of the options, think i made a post about this awhile back, something to do with security reasons. Try using your embeddable code only directly to your page, maybe it will help (if you use iframe).

[Transcix]

Rmk82, thanks for the suggestions, but my forum is NOT set at a fixed height, nor am I using an iframe. There's a problem on Nabble's end.

[Rmk82]

Have you tried to access your nabble forum from This website? klick on your nick at Top right corner of this page, then klick My personal Settings > My Nabble Applications.

You can access all your Nabble Applications from there aswell. If you cant access it from there eather, im sorry i cant help you more then :)




EDIT: I just saw you tried this already " To be clear, I can't access my Nabble site's admin page either "

Its all up to nabble then i guess, if you dont decide to make a new forum tho. Anyways, good luck :)

[Transcix]

Thanks for trying to help, Rmk82.

I just realized some of the content I backed-up from my site via RSS would be a bit out of date, since RSS just publishes when my posts are made but does not re-publish after each subsequent post edit... so I really hope the Nabble staff can get my site back up so that I can salvage the numerous edits I made over the weeks.

I understand Nabble is free and doesn't run ads, so I'm not upset with the staff. On the other hand, it's been five days now and I still have no idea what the problem could be. I just finished an interview some well-respected scholars, and now I have to tell them I can't post the interview article because the site is down still and I don't know when it will be back up.

[Peter <Nabble>]

We are looking into this issue.
Don't you have any backup of the embedding code? It's forum specific so it's not like anyone we could provide would do.

[Transcix]

The thing is this happened just after I switched my Nabble to a different application type, and I renamed it too. So although I do keep regular backups of my website's content, I didn't have a chance to make a back-up of the embed code because my Nabble went down immediately after I switched application types. I guess the question is, does my embed code change when I switch application types? If not, if my old embed code is still good, then I certainly have plenty of back-ups of my old embed code(s), whatever they/it were/was (I don't really pay attention to it, heh).

But I don't think it's good anymore. That's one of the problems I was having: I had to change the embed code when I changed application types, so unless that was part of the malfunction my backed-up embed codes are out of date.

[Transcix]

OK, update: To be perfectly honestly, I've switched to Wordpress for my blog, and I've transferred all my files (from my RSS backup), so you can just go ahead and delete all my Nabble applications when you're finished studying the problem.

Wordpress is really more what I was looking for anyways, although maybe when the major upgrade for Nabble comes along (more customizeability, etc) then I would like Nabble for it too. But just to say how much I still believe in Nabble, a place where I volunteer is looking to start a forum and I'll be setting up a Nabble one for them!

Anyways thanks for your Nabble product, even though ultimately I wanted something different - it involved more coding on my end so I guess I was hesitant to go with Wordpress initially - I still think Nabble is awesome and I can easily imagine it being as good or better than Wordpress in the future; I don't mean to denigrate Nabble at all and I hope other prospective Nabble users reading this thread understand this point.

If I could re-iterate my intentions for you to delete all my Nabble applications - forums, blogs, etc (I think I have multiple) - because I have it all hosted on my new site now, and if my old site ever gets working again it would produce mirror copies of the same content on the internet, and I guess that could confuse Google, etc. So you have my complete permission to delete anything and everything of mine, no need to worry about accidentally deleting something you should not! (Feel free to e-mail me if you need to confirm I'm the real owner of this account and not an impersonator.)