Hello. I'm a new administrator for our forum
http://blair-bicycle-club.318.s1.nabble.com/ and I have an issue with a long time user/member.
This member had been using the forum as recently as last week with no issues but today he logged in with his usual email address but then received an access denied message. The system prompted him to contact the admin to request becoming a member of the club. The email I received is below:
Dear Dave Dunlap,
Perry requested authorization to join the Blair Bicycle Club:
http://blair-bicycle-club.318.s1.nabble.com/
Explanation from this user:
I seem to have lost access to forum. Can you restore? Thanks
User email:
prusso@atlanticbb.net
To accept this request, you should add this user to at least one group that has access to this area:
http://blair-bicycle-club.318.s1.nabble.com/template/NamlServlet.jtp?macro=change_user_groups&user=27
Or you can ignore this email if it is better to keep this user away from that area.When I follow the link, it takes me to his profile but I can't see anything out of the ordinary. It appears to be the same as anyone else. He is already a listed on the "Anyone" group.
The only area of the system that doesn't seem right is (from the main page): Options > Users > Manage Subscribers - I can't find his name/email address in that list. If I go to Options > Users > Manage Users & Groups - he is listed under All Users & Registered Users.
Can you assist with helping me to correct this problem?
Thanks,
Dave