This member had been using the forum as recently as last week with no issues but today he logged in with his usual email address but then received an access denied message. The system prompted him to contact the admin to request becoming a member of the club. The email I received is below:
When I follow the link, it takes me to his profile but I can't see anything out of the ordinary. It appears to be the same as anyone else. He is already a listed on the "Anyone" group.
The only area of the system that doesn't seem right is (from the main page): Options > Users > Manage Subscribers - I can't find his name/email address in that list. If I go to Options > Users > Manage Users & Groups - he is listed under All Users & Registered Users.
Can you assist with helping me to correct this problem?
Thanks Israel. I had the member check and that appears to have fixed the problem. The question I have now is why was adding him to the Members Group necessary to correct the problem? The vast majority of the registered members are not in the Members Group yet they do not have issues with creating topics. And why did this member suddenly start having issues?