Error Message when Paying for Ad removal, but fee still took out my bank.

[Beck]

Hi There,
This morning, I proceded to pay for ad removal for the first time, and when I proceded it came up with an error 500, and asked me to contact support to tell you what had happened. The error was:


Error 500

ad-free payment failed: bad status

Message: ad-free payment failed: bad status

RequestURI: /template/NamlServlet.jtp

Server: n5.nabble.com
Caused by:

fschmidt.util.servlet.JtpContextServlet$JtpServletException: url=http://fork-handles.1091203.n5.nabble.com/template/NamlServlet.jtp?macro=ad_free_payment_page&paymentReason=10%2C000+credits+for+http%3A%2F%2Ffork-handles.1091203.n5.nabble.com&signatureMethod=RSA-SHA1&transactionAmount=USD+5&transactionId=17P2PUO3459RKJ22838PESO8HQIDME4HQQO&status=PI&buyerEmail=insomnia1973%40hotmail.com&recipientEmail=support_paid%40nabble.com&transactionDate=1366967672&buyerName=Rebecca+Flynn&operation=pay&recipientName=Nabble+LLC&signatureVersion=2&certificateUrl=https%3A%2F%2Ffps.amazonaws.com%2Fcerts%2F090911%2FPKICert.pem%3FrequestId%3D3kvrrq202clk0d2kbzik6ymfmr9s0y1ql6ie&paymentMethod=Credit+Card  user-agent=Mozilla/5.0 (Windows NT 6.0; rv:20.0) Gecko/20100101 Firefox/20.0 method=GET referer=null
        at fschmidt.util.servlet.JtpContextServlet.handleException(JtpContextServlet.java:571)
        at fschmidt.util.servlet.JtpContextServlet.service2(JtpContextServlet.java:465)
        at fschmidt.util.servlet.JtpContextServlet.service(JtpContextServlet.java:332)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
        at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:565)
        at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1360)
        at org.eclipse.jetty.servlets.UserAgentFilter.doFilter(UserAgentFilter.java:77)
        at org.eclipse.jetty.servlets.GzipFilter.doFilter(GzipFilter.java:144)
        at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1331)
        at cachingfilter.CachingFilter.doFilter(CachingFilter.java:133)
        at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1331)
        at fschmidt.util.servlet.BadBotFilter.doFilter(BadBotFilter.java:74)
        at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1331)
        at fschmidt.util.servlet.ConnectionLimitFilter.doFilter(ConnectionLimitFilter.java:94)
        at nabble.view.lib.NabbleConnectionLimitFilter.doFilter(NabbleConnectionLimitFilter.java:26)
        at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1331)
        at nabble.view.lib.NabbleErrorFilter.doFilter(NabbleErrorFilter.java:21)
        at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1331)
        at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:477)
        at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:225)
        at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1031)
        at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:406)
        at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:186)
        at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:965)
        at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:117)
        at org.eclipse.jetty.server.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:250)
        at org.eclipse.jetty.server.handler.HandlerCollection.handle(HandlerCollection.java:149)
        at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:111)
        at org.eclipse.jetty.server.Server.handle(Server.java:349)
        at org.eclipse.jetty.server.AbstractHttpConnection.handleRequest(AbstractHttpConnection.java:449)
        at org.eclipse.jetty.server.AbstractHttpConnection$RequestHandler.headerComplete(AbstractHttpConnection.java:910)
        at org.eclipse.jetty.http.HttpParser.parseNext(HttpParser.java:634)
        at org.eclipse.jetty.http.HttpParser.parseAvailable(HttpParser.java:230)
        at org.eclipse.jetty.server.AsyncHttpConnection.handle(AsyncHttpConnection.java:76)
        at org.eclipse.jetty.io.nio.SelectChannelEndPoint.handle(SelectChannelEndPoint.java:609)
        at org.eclipse.jetty.io.nio.SelectChannelEndPoint$1.run(SelectChannelEndPoint.java:45)
        at nabble.model.Executors$1$1.run(Executors.java:27)
        at fschmidt.util.executor.ThreadTimer$1.run(ThreadTimer.java:18)
        at fschmidt.util.executor.AbstractThreadPool$1.run(AbstractThreadPool.java:29)
        at java.lang.Thread.run(Thread.java:722)
Caused by: javax.servlet.ServletException: ad-free payment failed: bad status
        at nabble.modules.ModuleManager.run(ModuleManager.java:276)
        at nabble.view.web.template.NamlServlet.service(NamlServlet.java:165)
        at nabble.view.web.template.NamlServlet.service(NamlServlet.java:134)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
        at fschmidt.util.servlet.JtpContextServlet.service2(JtpContextServlet.java:461)
        ... 38 more
Caused by: nabble.naml.compiler.TemplateRuntimeException: ad-free payment failed: bad status
        in ad_free_payment(ad:ad.naml:78) - <n.ad_free_payment/> - public void nabble.modules.ad.AdFreePayment.ad_free_payment(nabble.naml.compiler.IPrintWriter,nabble.naml.compiler.Interpreter) throws javax.servlet.ServletException,java.io.IOException
        in remove_ads_path(ad:ad.naml:79) - <n.redirect_to.remove_ads_path/>
        in (ad:ad.naml:77) - <macro name="ad_free_payment_page" requires="servlet">
        at nabble.naml.compiler.Compiler.interpFix(Compiler.java:2007)
        at nabble.naml.compiler.Compiler$Block.run(Compiler.java:1636)
        at nabble.naml.compiler.Compiler$Chunks.run(Compiler.java:1121)
        at nabble.naml.compiler.Template.run(Template.java:61)
        at nabble.naml.compiler.Template.run(Template.java:33)
        at nabble.modules.ModuleManager.run(ModuleManager.java:270)
        ... 42 more
Caused by: javax.servlet.ServletException: ad-free payment failed: bad status
        at nabble.modules.ad.AdFreePayment.fail(AdFreePayment.java:97)
        at nabble.modules.ad.AdFreePayment.fail(AdFreePayment.java:83)
        at nabble.modules.ad.AdFreePayment.ad_free_payment(AdFreePayment.java:56)
        at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
        at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57)
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
        at java.lang.reflect.Method.invoke(Method.java:601)
        at nabble.naml.compiler.JavaCall.invoke(JavaCall.java:26)
        at nabble.naml.compiler.Compiler$Block.invoke(Compiler.java:1557)
        at nabble.naml.compiler.Compiler$Block.run(Compiler.java:1625)
        ... 46 more


After this has happened, I tried another card, with a different bank, and this transaction went straight through with no problems, and my 10,000 credits were awarded.
But having just checked my bank of which I made the first failed transaction, the money has still been taken out, but no credits awarded. Can this please be looked into. I don't mind the extra 10,000 credits being added, rather than having you have to mess about doing a refund.

My Nabble URL is

http://fork-handles.1091203.n5.nabble.com/

Thankyou.

[Pedro]

Sorry about that. But you got your credits and we received the transaction.

[Beck]

Hi Pedro,
Thankyou for your reply, but what I'm saying is I made 2 transactions. One said it had failed, but it hadn't, and the money still went off my card,  and I got 2 receipts (please see below, showing different transaction numbers and different cards used), but only received one lot of credits to by nabble account.

Here is a copy of the first receipt.

Greetings from Amazon Payments,
 
Your Apr 26, 2013 payment to Nabble LLC for $5.00 is complete. Here are the payment details:
 
Payment details:
---------------
Transaction ID: 17P2PUO3459RKJ22838PESO8HQIDME4HQQO
Recipient: Nabble LLC
For: 10,000 credits for http://fork-handles.1091203.n5.nabble.com
Amount: $5.00
Date: Apr 26, 2013
Payment method: Visa XXXX-XXXX-XXXX-XX29
Reference: 10,000 credits for http://fork-handles.1091203.n5.nabble.com


and the 2nd one

Greetings from Amazon Payments,
 
Your Apr 26, 2013 payment to Nabble LLC for $5.00 is complete. Here are the payment details:
 
Payment details:
---------------
Transaction ID: 17P2QAPBH5KFA4ONC5U6AA2FP88PN8PFFKH
Recipient: Nabble LLC
For: 10,000 credits for http://fork-handles.1091203.n5.nabble.com
Amount: $5.00
Date: Apr 26, 2013
Payment method: Mastercard XXXX-XXXX-XXXX-XX83
Reference: 10,000 credits for http://fork-handles.1091203.n5.nabble.com

That is why I said I don't mind the extra 10,000 credits being added, as I only received one lot of credits.

Thankyou.

[Pedro]

Ok, I added more 10.000 credits.