prevent auto-responders from posting to forums?

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prevent auto-responders from posting to forums?

jasonray
This post was updated on .
I have our forums setup to allow for posting via email. The issue that I have run into over the last few days is that someone that subscribes to the forum turned on their auto-responder / out-of-office notification. This resulted in a endless loop of emails (nabble sends message, auto-response from his email posts to the forum, nabble sends another email which his email sees as a new address and sends another auto-response...). I resorted to banning his account from posting until he can turn this off (and manually cleaning up the posts). However, is there a way that nabble can prevent this situation. Perhaps by filtering our email posts: in my case the keywords that I see are "out of the office" in the subject and "This is an automated response to your message" in the body. Thoughts?
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Re: prevent auto-responders from posting to forums?

Hugo <Nabble>
This issue is very interesting and we haven't thought about it when we implemented the subscription feature. For now, I changed our spam detection tool to block messages that have "out of the office" in the subject. This should be enough for your case (but not enough for different messages and languages). So maybe we will have to create a feature that allows the forum owner to create his own rules. We will think more about this. Thanks for reporting the issue.

You can unban that user to see if it works.
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Re: prevent auto-responders from posting to forums?

Hugo <Nabble>
Actually, there is one more thing we have to change in the code to block those emails. So please wait until we change that part. I will let you know when it is ready.
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RE: prevent auto-responders from posting to forums?

jasonray
In reply to this post by Hugo <Nabble>

Thanks!  That took care of one.  I’ve got another pattern, could you add this one: “AUTO: On Vacation”

 

From: Hugo <Nabble> (via Nabble) [mailto:[hidden email]]
Sent: Thursday, September 24, 2009 2:38 PM
To: Jason Ray
Subject: Re: prevent auto-responders from posting to forums?

 

This issue is very interesting and we haven't thought about it when we implemented the subscription feature. For now, I changed our spam detection tool to block messages that have "out of the office" in the subject. This should be enough for your case (but not enough for different messages and languages). So maybe we will have to create a feature that allows the forum owner to create his own rules. We will think more about this. Thanks for reporting the issue.

You can unban that user to see if it works.


View message @ http://n2.nabble.com/prevent-auto-responders-from-posting-to-forums-tp3706156p3707956.html
To unsubscribe from prevent auto-responders from posting to forums?, click here.

 

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RE: prevent auto-responders from posting to forums?

Hugo <Nabble>
I talked to our team and we decided to check the email headers instead of searching specific text. This will be available after the next release, which should happen in a few hours.
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RE: prevent auto-responders from posting to forums?

Hugo <Nabble>
In reply to this post by jasonray
Those emails should be blocked now. You can unban that user and test this.
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RE: prevent auto-responders from posting to forums?

jlam
Auto-responders with this Subject format (from Outlook) appear to slip through to the forum and sent to all subscribers:
Out of Office: some subject
Any way to disable these emails from being posted to the forum and sent to everyone?

If not, perhaps one way to ease the problem is to change the reply-to from Nabble messages so that the bounces only reach the person who posted/replied instead of the entire list.

Thanks in advance for your help.
Jonathan
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RE: prevent auto-responders from posting to forums?

Hugo <Nabble>
Thanks for reporting this. Please post a link to such post so that I can take a look. I want to check a few things.
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RE: prevent auto-responders from posting to forums?

jlam

I deleted them from the forum but will forward it when another post is made.

The forum is:

http://n3.nabble.com/URJ-Board-of-Trustees-f142205ef142205.html

Is there a way you can see deleted posts?

 

 

 

Jonathan Lam

Web Manager

UNION FOR REFORM JUDAISM
Serving Reform Congregations in North America
[hidden email] | http://www.urj.org

 

For RJ Web-Builder, RJ Blogs or RJ Web Express support, please contact us at [hidden email] or 212-650-4222.

 

From: Hugo <Nabble> [via Nabble Support] [mailto:[hidden email]]
Sent: Wednesday, February 10, 2010 12:11 PM
To: Lam, Jonathan
Subject: RE: prevent auto-responders from posting to forums?

 

Thanks for reporting this. Please post a link to such post so that I can take a look. I want to check a few things.


View message @ http://n2.nabble.com/prevent-auto-responders-from-posting-to-forums-tp3706156p4549311.html
To unsubscribe from RE: prevent auto-responders from posting to forums?, click here.

 

Jonathan
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RE: prevent auto-responders from posting to forums?

Hugo <Nabble>
jlam wrote
Is there a way you can see deleted posts?
They should be available under the author's profile page.
Do you remember who sent them?
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RE: prevent auto-responders from posting to forums?

jlam
The out of office message is at the bottom of this thread:
http://n3.nabble.com/Welcome-to-the-forum-everyone-td197727.html#a197727
Jonathan
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RE: prevent auto-responders from posting to forums?

jlam
Was wondering if you had a chance to look into this. Thanks.
Jonathan
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RE: prevent auto-responders from posting to forums?

Hugo <Nabble>
Yes, we are working on this. Such emails should not be archived and we will find a solution.
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RE: prevent auto-responders from posting to forums?

jlam
That would be awesome. Thanks in advance.
Jonathan
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RE: prevent auto-responders from posting to forums?

jlam
Was wondering if the solution was implemented.
Jonathan
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RE: prevent auto-responders from posting to forums?

Hugo <Nabble>
Yes. Please let us know if you see more auto-responses archived.
JFC
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RE: prevent auto-responders from posting to forums?

JFC
This is awesome! Thank you. I will test it out.
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Re: prevent auto-responders from posting to forums?

Kimberly Bogart
In reply to this post by Hugo <Nabble>
HELP!

I too am having the auto respond "out of office" replys flood my forum. I have banned the users - that did not stop the messages, I "un"membered them - the messages still kept coming. I removed the post - still got emails, the last thing i could do was unsubscribe them - so i did. I am afraid to test it with another message.
Kimberly Bogart
Entergy Arkansas, Inc.
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Re: prevent auto-responders from posting to forums?

Hugo <Nabble>
Thanks for reporting this. We are working on a fix.
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Re: prevent auto-responders from posting to forums?

Hugo <Nabble>
In reply to this post by Kimberly Bogart
Hi Kimberly, we investigated those "out of office" replies and they are difficult to handle. Emails of this type usually have headers that indicate they are an automated response, but those from your forum don't have anything to indicate this. This is probably because they were generated with Microsoft Exchange. We can't simply check the text "out of office" in subjects because this is fundamentally wrong (e.g., this won't work with other languages, etc.).

In short, if you see new emails like that, unsubscribe the user immediately and post a link to such messages on this support forum. If your forum suddenly gets flooded by emails like that, you can also contact us to run a script and delete them all. Thanks for your help.
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