I know our paid support is coming due soon. Can you remind me when we need to pay by and how we go about doing it? I want to make sure our support doesn't lapse as I really appreciate all you do for us.
Yes, that is where it was. But when did the prices go up by 5 times?. Last year we paid $10 for the first week and $2 a week after that. Now it's $25 first the first week and $10 a week after that. I can understand a bit of an increase by 5 times seem excessive.
Nabble had a serious drop in revenue in the last months due to a change in the google search engine. Our traffic dropped a lot (1/3 of the traffic is gone), so we make less money now and we can't afford a dedicated support person. So premium support has to be more expensive.