Gary Lewis wrote
...need to understand how often this happens and how long it typically takes to fix it
In my seven years with Nabble I can recall a server outage of this kind two or three times. Always fixed within three hours, or so, of me seeing reports on this forum.
The most disruptive event that I have seen reported here happened once was caused by an overload on the n5 server. It took several days to fully upload the backup data and merge it onto a replacement server and, I understand, there may have been some loss of data in the period between the latest backup and the server going down.
It's the nature of a forum based support system that outages become very visible even to those unaffected.
Given the number of servers that Nabble run I don't think Nabble has a bad record for uptime.
Volunteer Helper - but recommending that users move off the platform!
Once the admin for GregHelp now deleted.